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Returns & Exchange Policy

Returns Policy

We operate a 7 day no quibble returns policy if you are not 100% happy with anything you purchase. To qualify, goods must be returned to us within 7 days of delivery. All returned goods must be received by us in an unused state; all associated packaging must be in original condition. If the goods are returned in an unfit condition then we will not refund the goods and they will be returned to you in the state in which they were received by us. Upon receipt of the goods we will immediately start the refund process, the refund will have our packaging and postage costs deducted. The exact amount is on the postage sticker on the front of the package you receive. Your postage will only be refunded if the goods are found to be faulty.

If you are outside the 7 day time limit, you will be offered an Exchange or Credit Note for the value of the goods for up to 28 days after purchase. The credit note can be redeemed at any time online or in store.

Please note that due to hygiene considerations, earrings are excluded from our returns policy and therefore are not refunded or replaced, unless they are faulty, or differ from those ordered. Your statutory rights are not affected.

All goods leaving us are checked prior to dispatch. However, if your purchase is damaged in transit, please contact us immediately on 01496 810424 within 24 hours of delivery and return the product to us and we will gladly replace or offer a refund. Any refunds for damaged goods will include posting costs incurred by the customer.

Exchange Policy

We are happy to exchange an item within a 28 day period, but please be aware that you will incur a postage charge on every exchange.

When returning goods, please include your name, address and your receipt (if you prefer to keep your receipt then you are welcome to send us a copy). Also include the reason for the return, and the item and article number you would like it to be replaced with (if applicable). For your own protection we advise that goods returned to us are sent by Royal Mail Special Delivery. We cannot accept any responsibility for items damaged or lost in transit.

By placing an order, you agree to the terms above. Your statutory rights are not affected.

The Islay Shop - Sun Aug 20 16:34:12 BST 2017 [web3]